a. What is pocket wifi?
A pocket wifi – also known as MiFi, wireless dongle, global / mobile hotspot – works similarly to your wireless router at home. When switched on, it creates a wireless hotspot which anyone in the vicinity can connect to, assuming they have the password.
Unlike your wireless router at home, the pocket wifi is portable (it fits in your pocket), doesn’t require any setup, cables or installation, and works seamlessly over the world. Simply switch on and connect.
This means you can travel the world with your smartphone, laptop, tablet, game consoles etc., knowing that you can securely and reliably connect all your devices to the internet, whenever you want.
b. How does the pocket wifi actually connect worldwide?
The pocket wifi uses patented virtual SIM technology to allow seamless connectivity all over the world. When you power up the pocket wifi, it will automatically figure out what country it’s in, and choose the best network operator for you, via a bank of SIM cards it can access in the cloud. It will then connect to the data network of that operator. All these happens discreetly in the background, so you will never have to fuss over it.
c. What are the devices that can connect to the pocket wifi?
The pocket wifi works with any WiFi-enabled device, such as laptops (e.g. Windows & Mac), smartphones (e.g. iPhone, Android, Blackberry, Windows Phone) tablets (e.g. iPad, Samsung Galaxy, Kindle) and anything else that can connect to WiFi (e.g. game consoles).
d. How do I use the pocket wifi?
To connect to the pocket wifi, press and hold Power Button on for 2 secs, the power ON/OFF LED light will appear on the device, first light from the left. The middle light will turn to green when connection is detected. The last LED light will turn green, indicating 4G connection is available.
Configure your wifi settings on your mobile device, locate the pocket wifi’s unique network name (SSID) and enter the password.
e. Does The pocket wifi work with carrier-locked devices?
Yes, because the pocket wifi uses wireless internet, it works even with carrier-locked devices!
f. How many devices can I connect to the pocket wifi?
You can connect up to five different devices to one pocket wifi. Please note that the connection speed will be shared among each device connected, so having five devices connected at the same time could result in speed slowing down.
g. How long does the battery last?
The pocket wifi with a fully charged battery will last up to 12 hours while connected to one device. The device can be charged via a USB or wall outlet (both cables included).
h. What is the download / upload speed?
You may have heard operators brag about their data speeds, e.g. 100 megabytes per second (Mbps) or even 1 gigabyte per second (Gbps) on 4G. While it sounds impressive, these are merely theoretic data speeds, i.e. conducted in a perfect environment where there is zero latency (network lag). This means that, unfortunately, when out in the real world, your speeds will never approach that speed (yet). For that reason, below we’ve outlined theoretical and real-world data speeds, so that you can know what to expect:
Theoretic data speeds: 100 Mbps when moving, e.g. in a car, 1 Gbps when standing still.
Real-world data speeds: 18.6 Mbps and upload speeds of 9.0 Mbps
Theoretic data speeds: 7.2 Mbps or 52 Mbps on 3G HSPA+
Real-world data speeds: 4.3 Mbps download and 1.1 Mbps upload
i. Can I make calls with the pocket wifi?
The pocket wifi only gives you an internet connection, it does not enable regular voice calls via your cellular network, however it does allow VoIP calls such as Skype, Viber, GoogleVoice etc.
j. Can I send text messages / multi-media messages with the pocket wifi?
The pocket wifi only gives you an internet connection, it does not enable regular SMS / MMS via your cellular network, however it does allow messaging via WhatsApp, Skype, Viber etc.
k. Does VoIP (e.g. Skype) work with the pocket wifi?
Yes, VoIP will work. This includes Skype, iChat and Facetime.
l. Do I really get unlimited internet?
Yes, however fair usage policy applies. Each price plan has a capacity indicated, upon reaching this capacity, your usage will be slowed down. Do select the plan that best fit your requirements.