How It Works

How to rent

Download Yoowifi App

First-time user only

Reserve Device

Enter promo code/member ID where applicable

Delivery/ Self-pickup

Choose your preferred delivery options/ Self-pickup when reserving a Yoowifi device.

Pick-up Locations

Oxley Tower
(Tues-Fri 10:00-18:00, PH closed)
138 Robinson Rd, #23-02, S068906

Staytion Spaces@ Paya Lebar Mrt
(Mon-Sun 09:00-18:00, PH closed)
5 Paya Lebar Road, #B1-03, S409049

Staytion Spaces@ Marsiling MRT
(Mon-Sun 09:00-18:00, PH closed)
71 Woodlands Avenue 3, #02-01, S739044

Download the Yoowifi App to access our services and manage your data easily!

How to operate

Power On: Press the power button for 3 seconds
Power Off: Press the power button for 3 seconds

Wi-Fi LED Indicators

Stable network

Service connecting

Abnormal connectivity

Wi-Fi LED Indicators

Stable network

Service
connecting

Abnormal connectivity

Signal LED Indicators

Signal found

Speed limit

No signal

Signal LED Indicators

Signal found

Speed limit

No signal

*Please contact our customer service support at hello@yoowifi.com or WhatsApp us at (65) 6100 9998

Battery LED Indicators

The battery capacity is shown by different color

Charging

**All indicators flashing means is under going system software update**

Returns Options

Local return mailer bag

Simply pack the device and its accessories into the prepaid return mailer bag to any SingPost mailbox

Self-return

Packed the device and it accessories and you may return at any of the pickup/return location.

Return Locations

Oxley Tower
(Tues-Fri 10:00-18:00, PH closed)
138 Robinson Rd, #23-02, S068906

Staytion Spaces@ Paya Lebar Mrt
(Mon-Sun 09:00-18:00, PH closed)
5 Paya Lebar Road, #B1-03, S409049

Staytion Spaces@ Marsiling MRT
(Mon-Sun 09:00-18:00, PH closed)
71 Woodlands Avenue 3, #02-01, S739044

International courier

Contact local DHL to pickup device if you have a return mailer bag / arrange your own courier

Delivery Charges

Local


3-4 business days

Free

Express
(order by 10am)

Next business day

$7

Super Express
(order by 2pm)

Delivery takes 6 hours

$20

Standard
International

7-14 business days

$25

Extend/create new trip

Enjoy the convenience of extending the rent of your current device / create new rent for use at a later date when you already have a device.