FAQ

Frequently Asked Questions

All the answers you need, right at your figertips.

Pocket Wifi

pocket wifi – also known as MiFi, wireless dongle, or global/mobile hotspot – works similarly to your wireless router at home. When switched on, it creates a wireless hotspot to which anyone in the vicinity can connect, assuming they have the password.

Unlike your wireless router at home, the pocket wifi is portable (it fits in your pocket), doesn’t require any setup, cables or installation, and works seamlessly worldwide. Just switch it on and connect.

This means you can travel the world with your smartphone, laptop, tablet, game consoles etc., knowing that you can securely and reliably connect all your devices to the internet, whenever you want.

Unlike your wireless router at home, the pocket wifi is portable (it fits in your pocket), doesn’t require any setup, cables or installation, and works seamlessly over the world. Simply switch on and connect. This means you can travel the world with your smartphone, laptop, tablet, game consoles etc., knowing that you can securely and reliably connect all your devices to the internet, whenever you want.

The pocket wifi only gives you an internet connection, it does not enable regular SMS / MMS via your cellular network, however, it does allow messaging via WhatsApp, Skype, Viber etc.

Yes, however, a fair usage policy applies. Each price plan has a capacity indicated, upon reaching this capacity, your usage will be slowed down. Do select the plan that best fits your requirements.

Yes, because the pocket wifi uses wireless internet, it works even with carrier-locked devices!

To connect to the pocket wifi, press and hold Power Button for 2 secs, the power ON/OFF LED light will appear on the device, the first light from the left. The middle light will turn green when the connection is detected. The last LED light will turn green, indicating a 4G connection is available.

Configure your wifi settings on your mobile device, locate the pocket wifi’s unique network name (SSID) and enter the password.

The pocket wifi uses patented virtual SIM technology to allow seamless connectivity all over the world. When you power up the pocket wifi, it will automatically figure out what country it’s in, and choose the best network operator for you, via a bank of SIM cards it can access in the cloud. It will then connect to the data network of that operator. All these happens discreetly in the background, so you will never have to fuss over it.

The pocket wifi with a fully charged battery will last up to 12 hours while connected to one device. The device can be charged via a USB or wall outlet (both cables included).

You can connect up to five different devices to one pocket wifi. Please note that the connection speed will be shared among each device connected, so having five devices connected at the same time could result in speed slowing down.

The pocket wifi works with any WiFi-enabled device, such as laptops (e.g. Windows & Mac), smartphones (e.g. iPhone, Android, Blackberry, Windows Phone) tablets (e.g. iPad, Samsung Galaxy, Kindle) and anything else that can connect to WiFi (e.g. game consoles).

We partner with the biggest network operators worldwide to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in “populated” areas, (i.e. cities and towns), if you are travelling to exceptionally rural or uninhabited areas (such as the Alps), we recommend you get in touch with us in advance, so we can verify the coverage.

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Created by Yoowifi Global, Modified on Mon, 13 Feb 2023 at 03:57 PM by Yoowifi Global

You may have heard operators brag about their data speeds, e.g. 100 megabytes per second (Mbps) or even 1 gigabyte per second (Gbps) on 4G. While it sounds impressive, these are merely theoretical data speeds, i.e. conducted in a perfect environment with zero latency (network lag). This means that, unfortunately, your speeds will never approach that speed (yet) when out in the real world. For that reason, below we’ve outlined theoretical and real-world data speeds so that you can know what to expect:

4G

Theoretic data speeds: 100 Mbps when moving, e.g. in a car, and 1 Gbps when standing still.
Real-world data speeds: 18.6 Mbps and upload speeds of 9.0 Mbps

3G

Theoretic data speeds: 7.2 Mbps or 52 Mbps on 3G HSPA+
Real-world data speeds: 4.3 Mbps download and 1.1 Mbps upload

MB and GB stand for megabytes and gigabytes, respectively. To get the GB value from an MB value, you need to divide the MB value by 1024, e.g. 1024MB = 1GB, 512MB = 0.5GB and 3072MB = 3GB.

A standard web page will likely download between 200-500KB of data. However, websites with a lot of media content (pictures or videos) such as Facebook, Instagram, Youtube, etc. may use substantially more data.

A general rule of thumb is that 50MB is enough for 250 emails. However, any attachments can greatly sway this number. A simple text email will only be a few bytes.

A simple voice call via Skype will use around 4KB /second, while a video call will be 650KB/minute. However, this will vary according to coverage, as Skype will automatically increase or decrease call and video quality according to your internet speed. As a reference, a 15-minute audio call could use around 5MB, while a 15-minute video call could use around 10MB.

Online gaming on a PC will use a maximum 100MB/hour – usually around 70-80MB /hour. This is regardless of the type of game because graphics do not factor into data consumption, meaning games like Minecraft and Call of Duty will use the same amount of data. However, one important aspect to consider is ping time – mobile data connectivity can be a lot slower than your home LAN network. For this reason, players may experience lag while playing simply because the internet speed is insufficient (e.g. when connected to 3G). For games where success depends on reacting quickly (shooters), a 3G connection may be too slow for the game to be playable. If you want to avoid latency issues, opt for the 4G upgrade!

There are a variety of factors that could contribute to rapid data usage.

The main way to use a lot of data quickly is by downloading or streaming audio/video (e.g. Spotify, Netflix, P2P); this can easily result in data usage of over 100MB in 15 minutes. For your reference, a standard-definition movie is usually around 700MB.

In addition, certain programs will consume data in the background without giving any indication of doing so. For example, system updates are usually downloaded and installed automatically without a prompt. Backup software (such as iCloud, Dropbox and GoogleDrive) will continuously use data throughout the day – in fact, most Mac / iOS devices come pre-configured with a backup feature always enabled. Other programs such as Skype and other chat clients will also contribute to data usage if kept on continuously. Finally, you should be wary of email clients such as Outlook and Entourage, which constantly download both emails and attachments.

Remember that any data usage is amplified when sharing the connection between multiple devices or people, meaning even “normal” activities such as web browsing will consume more data when multiple devices are connected at the same time. For that reason, we recommend you share the above information with anyone who will be using the pocket wifi with you!

Data Usage

MB and GB stand for megabytes and gigabytes, respectively. To get the GB value from an MB value, you need to divide the MB value by 1024, e.g. 1024MB = 1GB, 512MB = 0.5GB and 3072MB = 3GB.

A standard web page will likely download between 200-500KB of data. However, websites with a lot of media content (pictures or videos) such as Facebook, Instagram, Youtube, etc. may use substantially more data.

A general rule of thumb is that 50MB is enough for 250 emails. However, any attachments can greatly sway this number. A simple text email will only be a few bytes.

A simple voice call via Skype will use around 4KB /second, while a video call will be 650KB/minute. However, this will vary according to coverage, as Skype will automatically increase or decrease call and video quality according to your internet speed. As a reference, a 15-minute audio call could use around 5MB, while a 15-minute video call could use around 10MB.

Online gaming on a PC will use a maximum 100MB/hour – usually around 70-80MB /hour. This is regardless of the type of game because graphics do not factor into data consumption, meaning games like Minecraft and Call of Duty will use the same amount of data. However, one important aspect to consider is ping time – mobile data connectivity can be a lot slower than your home LAN network. For this reason, players may experience lag while playing simply because the internet speed is insufficient (e.g. when connected to 3G). For games where success depends on reacting quickly (shooters), a 3G connection may be too slow for the game to be playable. If you want to avoid latency issues, opt for the 4G upgrade!

There are a variety of factors that could contribute to rapid data usage.

The main way to use a lot of data quickly is by downloading or streaming audio/video (e.g. Spotify, Netflix, P2P); this can easily result in data usage of over 100MB in 15 minutes. For your reference, a standard-definition movie is usually around 700MB.

In addition, certain programs will consume data in the background without giving any indication of doing so. For example, system updates are usually downloaded and installed automatically without a prompt. Backup software (such as iCloud, Dropbox and GoogleDrive) will continuously use data throughout the day – in fact, most Mac / iOS devices come pre-configured with a backup feature always enabled. Other programs such as Skype and other chat clients will also contribute to data usage if kept on continuously. Finally, you should be wary of email clients such as Outlook and Entourage, which constantly download both emails and attachments.

Remember that any data usage is amplified when sharing the connection between multiple devices or people, meaning even “normal” activities such as web browsing will consume more data when multiple devices are connected at the same time. For that reason, we recommend you share the above information with anyone who will be using the pocket wifi with you!

Network Coverage

If you are travelling to multiple countries around the world, you only need one pocket wifi, which works seamlessly across all the destinations.

You may lose connectivity briefly when moving across a national border (as you connect to a new network), but other than that, your connectivity will be seamless.

 

In general, the better the signal in your area (indicated by more reception bars), the faster the connection speed should be.

Unless you’re close to land, the device will not work while you’re out in the open waters. But, the closer you get to land, the more likely your device will be able to pick up a terrestrial signal and thus allow you to connect to the internet. Please note that, even if your cruise advertises mobile connectivity on board, it’s most likely satellite-based, and will therefore not work with the pocket wifi.

Not necessarily – cell phones use different networks than pocket wifi, which means that the two are not connecting to the same signal. This is because the pocket wifi connects to data networks; e.g. 2G, 3G, LTE, and 4G. On the other hand, cell phones connect to cellular networks.

Since cellular networks have been around a lot longer than data networks, coverage is better because there’s more infrastructure in place (i.e. cell towers), especially in rural areas. For this reason, you might be able to make calls in a rural area but still won’t be able to access the internet.

In the rare event that there is no coverage at your location, and you won’t be travelling to any other area where there may be coverage, you can cancel your subscribed plan. (there is no cancellation fee).

 

You can purchase daily passes for countries not listed below.

90+ Countries

Andorra, Antilles(Martinique), Armenia, Austria, Australia,Albania, Bahrain, Bangladesh, Belgium, Bulgaria, Canada, Cambodia, China(Premium), Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, French Sint Maarten, French, Gibraltar, Greece, Germany, Georgia, Guernsey, Guadeloupe, Guam, Guyana, Hong Kong(China), Hungary, Indonesia, Ireland, Isle of Man, India, Iceland, Italy, Israel, Japan, Jersey, Jordan, Kuwait, Kazakhstan, Laos, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Macedonia, Macau(China), Malta, Malaysia, Netherlands, Norway, New Zealand, Nepal, Oman, Philippines, Poland, Portugal, Pakistan, Puerto Rico, Qatar, Reunion ,Romania, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, San Marino, Saipan, South Korea, Switzerland, Spain, Sri Lanka, Thailand, Taiwan(China), Turkey, Ukraine, USA, UAE, United Kingdom, Vatican, Vietnam

Delivery

To ensure the availability of our pocket wifi, we recommend placing your order at least 5 working days prior to your travel departure date.

You will only be charged for the data that you use. If there are 7 days of non-usage and the device is not returned, then a $100 fee will be charged to the credit card you registered on your account.

Your pocket wifi will be delivered 3 working days before your travel date. Local delivery is FREE of charge. International 1-way delivery is chargeable at SGD25.

Return

At the end of your travel, pack the device and accessories into the SmartPac provided and drop them at the nearest SingPost mailbox.

***International couriers are chargeable at SGD25.

You will need to return the device within 7 days after the end date of your travel. A fee of SGD $100 will be imposed if the device is not returned or when there are 7 days of non-usage. If there is any loss of or damage to the device, the following fees will be imposed respectively:

Loss, Damage of the following items

Charges (SGD)

Yoowifi Device

100

Travel Pouch

20

USB Cable

20

Managing your order

You can manage your data plans via the Yoowifi app. You can WhatsApp us at (+65) 6100 9998 or email us at hello@yoowifi.com/th if you require assistance.

Once your order is confirmed, you will receive a confirmation email with important information regarding your rental. For this reason, please make sure the email you provide is one which you will check regularly. Please kindly check your spam/junk folders as well.

You can cancel your booking anytime, there is a refund fee of 10%. If your pocket wifi has already been dispatched, then we will not be able to refund you. We also cannot refund days with used on the device. If you already have the pocket wifi, you will need to return it to us immediately to avoid additional charges.

Billing

Depending on the currency that is selected when you place your order, you will be charged in either SGD, US Dollars ($), Euro (€), or the local currency that the price was quoted in. If your bank account is in a different currency, your bank may charge you a conversion fee.

We accept card payments from Visa and Mastercard (debit and credit), as well as American Express.

The payment will be made at the point of order submission based on the selected travel dates and destination. The charge will appear in your bank account from “UR COMMUNICATIONS PTE. LTD.”. A copy of the order confirmation will be emailed to your email address.

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Yes, all prices indicated on the website include GST.

eSIM FAQs

Some iPhones manufactured in China and Macau do not have esim function.

ManufacturerModelMaximum number of eSIMs
AppleiPhone XR20
AppleiPhone XS20
AppleiPhone XS Max20
AppleiPhone 1120
AppleiPhone 11 Pro20
AppleiPhone 11 Pro Max20
AppleiPhone SE (2020)20
AppleiPhone 12 Mini20
AppleiPhone 1220
AppleiPhone 12 Pro20
AppleiPhone 12 Pro Max20
AppleiPhone 13 mini20
AppleiPhone 1320
AppleiPhone 13 Pro20
AppleiPhone 13 Pro Max20
AppleiPhone SE (2022)20
AppleiPhone 1420
AppleiPhone 14 Plus20
AppleiPhone 14 Pro20
AppleiPhone 14 Pro Max20
AppleiPad Pro (2018 and onwards)20
AppleiPad Air20
AppleiPad20
AppleWatch series 31
AppleWatch series 41
AppleWatch series 51
AppleWatch series 61
AppleWatch SE1
GooglePixel 31
GooglePixel 3a1
GooglePixel 41
GooglePixel 4a1
GooglePixel 51
GooglePixel 61
GooglePixel 6a1
GooglePixel 6 Pro1
GooglePixel 71
GooglePixel 7 Pro1
HuaweiP401
HuaweiP40 Pro (not including the P40 Pro +)1
HuaweiMate 40 Pro1
MotorolaRazr 20191
MotorolaRazr 5G1
SamsungGalaxy A541
SamsungGalaxy Z Flip1
SamsungGalaxy Z Flip 5G1
SamsungGalaxy Z Flip3 5G1
SamsungGalaxy Z Flip41
SamsungGalaxy Fold1
SamsungGalaxy Z Fold2 5G1
SamsungGalaxy Z Fold3 5G1
SamsungGalaxy Z Fold41
SamsungGalaxy S205
SamsungGalaxy S20+ 5g5
SamsungGalaxy S20 Ultra5
SamsungGalaxy S20 Ultra 5G5
SamsungGalaxy S215
SamsungGalaxy S21+ 5G5
SamsungGalaxy S21 Ultra 5G5
SamsungGalaxy S22+5
SamsungGalaxy S22++5
SamsungGalaxy S22 Ultra+5
SamsungGalaxy Note 20 Ultra 5G 5
SamsungGalaxy Note 205
SamsungGalaxy S23+5
SamsungGalaxy S23++5
SamsungGalaxy S23 Ultra+5
Planet ComputersGemini PDA1
Rakuten MobileRakuten Mini1
Rakuten MobileBig-S1
Rakuten MobileBig1
Rakuten MobileHand1
Rakuten MobileHand 5G1
OppoFind X3 Pro1
OppoReno 5 A1
OppoFind X51
OppoFind X5 Pro1
SonyXperia 10 III Lite 1
SonyXperia 10 IV1
SonyXperia 1 IV1
SonyXperia 5 IV1
HonorMagic 4 Pro1
Xiaomi12T Pro1
Xiaomi131
Xiaomi13 Lite1
Xiaomi13 Pro1
SharpAquos Sense6s1
SharpAquos Wish1
DOOGEEV301

To activate eSIM, Wifi or Data connection is required

Apple:
1. Go to Settings, Open the Settings app on your iPhone.
2. Tap on “Mobile Data” or “Cellular”
3. Tap on “Add eSIM” or “Add Cellular Plan” or “Add Data Plan”
4. Tap “Use QR Code” & Scan eSIM QR below
5. Enable Data Roaming and you will be connected.

Samsung/Andriod:
1. Launch Settings > Connections.
2. Tap SIM card manager.
3. Select Add mobile plan.
4. Add using QR code, and then scan the QR code.
5. Enable Data Roaming and you will be connected.

Note: Make sure you have a stable internet connection while installing the esim. You can install the esim on the day or at least a day before leaving for your destination.

Rates per Country

For BASIC Day Pass it’s 1GB on high speed daily, thereafter unlimited data at 512kbps. 

For SUPER Day Pass it’s 5GB on high speed daily, thereafter unlimited data at 1Mbps. 

Country

 

Region

BASIC Daypass

SUPER Daypass

Andorra

AD

Europe

4.9

6.9

Austria

AT

Europe

4.9

6.9

Belgium

BE

Europe

4.9

6.9

Bulgaria

BG

Europe

4.9

6.9

Croatia

HR

Europe

4.9

6.9

Czech Republic

CZ

Europe

4.9

6.9

Denmark

DK

Europe

4.9

6.9

Estonia

EE

Europe

4.9

6.9

Finland

FI

Europe

4.9

6.9

France

FR

Europe

4.9

6.9

Germany

DE

Europe

4.9

6.9

Gibraltar

GI

Europe

4.9

6.9

Greece

GR

Europe

4.9

6.9

Guernsey

GG

Europe

4.9

6.9

Hungary

HU

Europe

4.9

6.9

Iceland

IS

Europe

4.9

6.9

Ireland

IE

Europe

4.9

6.9

Isle of Man

IM

Europe

4.9

6.9

Italy

IT

Europe

4.9

6.9

Jersey

JE

Europe

4.9

6.9

Latvia

LV

Europe

4.9

6.9

Liechtenstein

LI

Europe

4.9

6.9

Lithuania

LT

Europe

4.9

6.9

Luxembourg

LU

Europe

4.9

6.9

Macedonia

MK

Europe

4.9

6.9

Malta

MT

Europe

4.9

6.9

Monaco

MC

Europe

4.9

6.9

Montenegro

ME

Europe

4.9

6.9

Netherlands

NL

Europe

4.9

6.9

Norway

NO

Europe

4.9

6.9

Poland

PL

Europe

4.9

6.9

Portugal

PT

Europe

4.9

6.9

Romania

RO

Europe

4.9

6.9

Russia

RU

Europe

4.9

6.9

San Marino

SM

Europe

4.9

6.9

Serbia

RS

Europe

4.9

6.9

Slovakia

SK

Europe

4.9

6.9

Slovenia

SI

Europe

4.9

6.9

Spain

ES

Europe

4.9

6.9

Sweden

SE

Europe

4.9

6.9

Switzerland

CH

Europe

4.9

6.9

United Kingdom

GB

Europe

4.9

6.9

Vatican

VA

Europe

4.9

6.9

Anguilla

AI

Latin America and Carribean

12.9

 

Argentina

AR

Latin America and Carribean

12.9

 

Aruba

AW

Latin America and Carribean

12.9

 

Bolivia

BO

Latin America and Carribean

12.9

 

Brazil

BR

Latin America and Carribean

12.9

 

Chile

CL

Latin America and Carribean

12.9

 

Colombia

CO

Latin America and Carribean

12.9

 

Costa Rica

CR

Latin America and Carribean

12.9

 

NetherlandsAntilles(Curacao)

CW

Latin America and Carribean

12.9

 

Dominican Republic

DO

Latin America and Carribean

12.9

 

Ecuador

EC

Latin America and Carribean

12.9

 

Grenada

GD

Latin America and Carribean

12.9

 

Guadeloupe

GP

Latin America and Carribean

12.9

 

Guatemala

GT

Latin America and Carribean

12.9

 

Guyana

GY

Latin America and Carribean

12.9

 

Haiti

HT

Latin America and Carribean

12.9

 

Jamaica

JM

Latin America and Carribean

12.9

 

the CaymanIslands

KY

Latin America and Carribean

12.9

 

French Sint Maarten

MF

Latin America and Carribean

12.9

 

French Antilles(Martinique)

MQ

Latin America and Carribean

12.9

 

Nicaragua

NI

Latin America and Carribean

12.9

 

Panama

PA

Latin America and Carribean

12.9

 

Peru

PE

Latin America and Carribean

12.9

 

Puerto Rico

PR

Latin America and Carribean

12.9

 

Paraguay

PY

Latin America and Carribean

12.9

 

Suriname

SR

Latin America and Carribean

12.9

 

El Salvador

SV

Latin America and Carribean

12.9

 

Turks and Caicos Islands

TC

Latin America and Carribean

12.9

 

Trinidad and Tobago

TT

Latin America and Carribean

12.9

 

Uruguay

UY

Latin America and Carribean

12.9

 

Saint Vincent and the Grenadines

VC

Latin America and Carribean

12.9

 

Venezuela

VE

Latin America and Carribean

12.9

 

British Virgin Islands

VG

Latin America and Carribean

12.9

 

Antigua and Barbuda

AG

Latin America and Carribean

12.9

 

Bahrain

BH

Middle East

5.9

9.9

Israel

IL

Middle East

5.9

9.9

Jordan

JO

Middle East

5.9

9.9

Kuwait

KW

Middle East

5.9

9.9

Oman

OM

Middle East

5.9

9.9

Qatar

QA

Middle East

5.9

9.9

Saudi Arabia

SA

Middle East

5.9

9.9

UAE

AE

Middle East

5.9

9.9

USA

US

North America

4.9

6.9

Canada

CA

North America

4.9

6.9

Japan

JP

 

1.9

2.9

South Korea

KR

 

1.9

2.9

Taiwan

TW

 

1.9

2.9

Indonesia

ID

 

1.9

2.9

Malaysia

MY

 

1.9

2.9

Philippines

PH

 

1.9

2.9

Thailand

TH

 

1.9

2.9

Vietnam

VN

 

1.9

2.9

Singapore

SG

 

1.9

2.9

Hong Kong

HK

 

1.9

4.9

China

CN

 

3.9

4.9

Macau

MO

 

3.9

4.9

Armenia

AM

 

4.9

6.9

Cyprus

CY

 

4.9

6.9

Georgia

GE

 

4.9

6.9

Turkey

TR

 

4.9

6.9

Laos

LA

 

4.9

6.9

Cambodia

KH

 

4.9

6.9

Brunei

BN

 

4.9

6.9

Bangladesh

BD

 

4.9

7.9

India

IN

 

4.9

7.9

Nepal

NP

 

4.9

7.9

Pakistan

PK

 

4.9

7.9

Sri Lanka

LK

 

4.9

7.9

Australia

AU

 

4.9

6.9

New Zealand

NZ

 

4.9

6.9

Austalia

AU

 

4.9

6.9

New Zealand

NZ

 

4.9

6.9

Fiji

FJ

 

7.9

 

Guam

GU

 

7.9

 

Saipan

MP

 

10.9

 

Kenya

KE

 

12.9

 

Mauritius

MU

 

12.9

 

Reunion

RE

 

9.9

 

South Africa

ZA

 

9.9

 

Tanzania

TZ

 

9.9

 

Egypt

EG

 

9.9

 

Morocco

MA

 

9.9

 

Tunisia

TN

 

12.9

 

Ghana

GH

 

12.9